DOCIBLE Support
Short answers for the requests we can actually fulfill today. For anything else, write to us.
Use the email on your DOCIBLE account so we can find it. We do not publish a phone number.
FAQ
- Account or login problems
- Use the same email you signed up with. If sign-in fails, reset the password from Forgot password, then return to Sign in. Still stuck? Write to us from that email address.
- Email verification
- After you create an account, open the confirmation message from DOCIBLE and use the link. It should return you to getdocible.com. Check spam. If the link expired, sign up again with the same email or ask us to resend help.
- Subscription issues
- DOCIBLE Pro is recorded on your account after Apple, Google, or Stripe confirms the purchase. On the web, open Settings → Billing. In the iOS or Android app, open Settings. If you paid and Pro is not on, restore purchases in the app or refresh billing on the web, then contact us with the email on the account and the platform you used.
- Restoring purchases
- Restore is for the iOS and Android apps. Sign in to the same DOCIBLE account, then choose Restore purchases on the paywall or in Settings. That asks RevenueCat and the store to re-attach an existing Apple or Google subscription. The website does not restore App Store purchases; use the app, or manage a web subscription in Billing.
- Canceling a subscription
- Cancel where you subscribed. Apple ID → Subscriptions on iOS. Google Play → Payments & subscriptions on Android. On the web, Settings → Billing → Manage billing (Stripe portal) when a web subscription exists. Canceling stops the next renewal; access stays through the period already paid.
- Deleting your account
- Sign in, open Settings, and choose Delete account. That removes your private learning record and the login. It does not cancel an App Store or Play subscription — cancel that in the store if you do not want it to renew. You may also email us from the account address.